Privacy Policy
Last updated: May 2026
ITOMAC Inc. ("ITOMAC", "we", "our", or "us") operates the OpsAlign platform at opsalign.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, or services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of the platform.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact and profile information (name, work email, job title, organisation name)
- Billing and payment information (processed securely by our payment provider)
- Assessment data you enter into the platform (survey responses, scores, notes)
- Communications you send us (support requests, feedback, emails)
We also collect certain information automatically when you use the platform, including IP address, browser type, pages visited, and usage patterns. This helps us improve the platform and troubleshoot issues.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the OpsAlign platform and services
- Process transactions and send related invoices and confirmations
- Communicate with you about your engagement, including scheduling and support
- Send service-related announcements and updates (you may opt out of marketing emails)
- Analyse usage patterns to improve platform performance and features
- Comply with legal obligations
3. Assessment Data
Assessment data entered into OpsAlign — including survey responses, maturity scores, risk ratings, and organisation-specific notes — is treated as confidential. We do not share, sell, or use this data for any purpose other than providing the services you have engaged us to deliver.
Aggregate, anonymised benchmarking data (with all identifying information removed) may be used to improve platform intelligence and industry benchmarks.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our platform (e.g. cloud hosting, payment processing, email delivery) under appropriate confidentiality agreements
- Legal authorities when required by law, regulation, or court order
- Business successors in the event of a merger, acquisition, or sale of assets, with prior notice to users
5. Data Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS), access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at info@itomac.com. We will respond within 30 days.
7. Cookies
We use essential cookies to operate the platform (e.g. session management). We do not use third-party advertising cookies. You may disable cookies in your browser settings, though this may affect platform functionality.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. To exercise any of these rights, contact us at info@itomac.com.
9. Children's Privacy
OpsAlign is a business-to-business platform and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify active users of material changes by email or prominent notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.
11. Contact
For privacy-related questions or requests, please contact:
ITOMAC Inc.
Email: info@itomac.com
Website: opsalign.ai